SGCWin Terms & Conditions — Malaysia Platform Usage Guide

To use SGCWin's services, you must meet the following eligibility requirements without exception. SGCWin reserves the right to verify your eligibility and request supporting documents as proof at any time.

• You must be at least 18 years old as of the date of registration. SGCWin does not permit underage individuals to use this platform under any circumstances.
• You must register using accurate, truthful, and up-to-date information — including your full name, date of birth, an active Malaysian phone number, and a valid email address.
• Each individual is only permitted to hold one SGCWin account only. Creating multiple accounts is strictly prohibited and may result in the suspension or closure of all associated accounts, including forfeiture of any existing balances.
• You may not register for or use SGCWin on behalf of another person or as an agent for any third party.
• The use of automated software, bots, or any technical aid to register or navigate the platform is strictly prohibited.

By completing the registration process on SGCWin, you confirm that all information provided is accurate and that you fully understand and agree to comply with all terms and conditions set out in this document.

Your SGCWin account is entirely your responsibility. You are responsible for maintaining the confidentiality of your password and all account login credentials at all times.

• Never share your SGCWin account password or login details with anyone else, including family members.
• All activity carried out through your account is your responsibility, regardless of whether it was performed by you or by another party using your account with or without your knowledge.
• If you suspect that your account has been accessed by an unauthorised party, you must notify SGCWin immediately at support@sgcwin.xyz.
• SGCWin supports two-factor authentication (2FA), which you can enable for an extra layer of security — and we strongly encourage you to do so.
• Accounts that have been inactive for 12 consecutive months may be subject to a maintenance fee deducted from the account balance, or account closure following notice sent to the registered email address.

SGCWin reserves the right to decline, suspend, or close any account found to be in breach of these terms, involved in fraud, money laundering, or any activity prohibited under Malaysian law or SGCWin's internal policies.

SGCWin supports all major Malaysian digital payment methods for the convenience of local players. All transactions are processed exclusively in Malaysian Ringgit (RM).

Accepted deposit methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. No overseas payment methods are accepted.

• The minimum deposit is RM 10 per transaction. Deposits are credited to your account instantly once payment is confirmed by the payment provider.
• The minimum withdrawal amount is RM 30 per transaction. Withdrawals are processed within 15 minutes on business days in most cases, subject to routine security checks.
• Withdrawals may only be made to the same payment method used for the deposit and must be in the same name as the registered SGCWin account holder.
• SGCWin reserves the right to request additional verification documents before processing a withdrawal, including bank statements or proof of e-wallet ownership, particularly for withdrawals exceeding RM 5,000.
• If you have an active bonus in your account, all rollover requirements must be fully met before a withdrawal can be processed. Please refer to the Bonus & Promotions section for more details.
• SGCWin does not charge any fees for processing withdrawals. However, your payment provider may impose their own charges, which are beyond SGCWin's control.

SGCWin offers a variety of bonuses and promotions from time to time to enhance our members' gaming experience. All bonuses are subject to the following conditions unless stated otherwise in the specific promotion's terms.

• Every bonus carries a rollover (turnover) requirement that must be met before winnings derived from the bonus can be withdrawn. Rollover requirements are clearly stated in the terms of each individual promotion.
• The welcome bonus is available to new members on their first deposit only. Each member may claim the welcome bonus once over the lifetime of their account.
• SGCWin reserves the right to void any bonus if a player is found to have used betting strategies deemed as bonus abuse, including placing bets on both sides of the same market to fulfil rollover requirements.
• Bonuses have a defined validity period. Any bonus not used within the specified period will expire and be automatically removed from your account.
• Some games may not count or may count at a reduced rate toward bonus rollover requirements. Please refer to the relevant promotion terms for details.
• SGCWin reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to affected members.

Players suspected of abusing the bonus system or engaging in promotion-related fraudulent activity will have all pending bonuses forfeited and may face account closure without a refund of any remaining bonus balance.

All bets placed through the SGCWin platform are subject to the following general betting rules. Specific rules for each sport and casino game type are outlined on the relevant pages within the platform.

• Bets that have been confirmed and accepted by the SGCWin system are final and cannot be cancelled or amended by the player. Please review your bet carefully before confirming.
• SGCWin reserves the right to void or reject any bet placed at incorrect odds resulting from a technical error or human mistake. In such cases, the bet will be cancelled and the funds returned to the player's account.
• Bets on Malaysia Super League football, EPL, BWF badminton, IPL cricket, and MPL Malaysia e-sports are settled based on official results announced by the relevant governing body.
• For live in-play Sports Betting, odds can shift rapidly as the match unfolds. A bet is only confirmed once SGCWin's system accepts it — there is no guarantee that the odds displayed on screen will be the odds applied if a connection delay occurs.
• Any attempt to exploit system latency, odds errors, or unfair arbitrage (arbing) is strictly prohibited and may result in account closure.

SGCWin is committed to providing a fair, transparent, and secure gaming environment for all Malaysian players. Below are the measures we take to uphold the integrity of our platform:

• All RNG slot and table games at SGCWin use a Random Number Generator (RNG) that has been audited and certified by an accredited independent third-party body. This ensures that every game outcome is entirely random and cannot be manipulated.
• Live casino games feature real human dealers using physical cards shuffled in front of a streaming camera — delivering a level of transparency that players can witness for themselves.
• The SGCWin platform is protected with 256-bit SSL encryption across all communications between your device and our servers, keeping your personal and financial data secure at all times.
• The use of third-party software such as automated bots, cheating programs, or any tool that provides an unfair advantage is strictly prohibited and will result in immediate account closure.
• SGCWin operates an active fraud detection system. Any account suspected of involvement in fraudulent activity, money laundering, or player collusion will be suspended without prior notice while an investigation is conducted.

SGCWin takes responsible gambling very seriously. We believe that betting and casino gaming should be enjoyed as entertainment — not as a solution to financial difficulties or a primary source of income.

• The SGCWin platform provides a suite of self-management tools that you can activate at any time: daily/weekly/monthly deposit limits, loss limits, session time limits, temporary self-exclusion, and long-term self-exclusion.
• You may apply to exclude yourself from the SGCWin platform on a temporary basis (7 days, 30 days, 90 days) or permanently via our Responsible Gambling page or by contacting the support team.
• Once a limit or self-exclusion is set, SGCWin will enforce it immediately and will not allow any relaxation of that limit during the specified period, regardless of any request from the player.
• If you notice signs of problem gambling in yourself or someone close to you, please seek help from a certified Malaysian support agency immediately.

SGCWin will not accept deposits from individuals who have registered for self-exclusion or who are known to be underage. Any attempt to circumvent these restrictions is a serious breach of these terms.

SGCWin fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of collecting, processing, and storing users' personal data. Your data belongs to you — we only use it for purposes directly related to SGCWin's services.

• We collect personal data such as your name, phone number, email address, and payment information solely for the purposes of account management, transaction processing, identity verification, and relevant service communications.
• SGCWin does not sell, rent, or share your personal data with any third party for marketing purposes or any other purpose without your explicit consent.
• Your data may be shared with the relevant authorities if required by Malaysian law or a valid court order.
• You have the right to access, correct, or request the deletion of your personal data by contacting us at support@sgcwin.xyz, subject to any record-retention requirements mandated by law.

For full details on how SGCWin handles your personal data, please read Privacy Policy which form part of this agreement.

SGCWin reserves the right to suspend or close any player's account without prior notice under the following circumstances:

• The player is found to have provided false information during registration or the KYC verification process.
• Players suspected of involvement in fraud, money laundering, collusion with other players, or bonus abuse.
• The player uses bots, automated software, or any unauthorised technical means to gain an unfair advantage in any game.
• The player materially breaches any part of these Terms & Conditions.
• The player is confirmed to be under 18 years of age or is on an active self-exclusion list.

You may also close your own account at any time by contacting SGCWin's support team. Any valid balance in your account will be returned to you within 7 business days once all security checks are completed, subject to bonus terms that may affect withdrawal eligibility.

SGCWin provides its platform and services on an "as is" basis. While we make every effort to ensure the platform remains available and accurate at all times, there are limitations of liability that you should be aware of:

• SGCWin is not liable for any losses incurred due to service outages, internet connectivity issues, device failures, or circumstances beyond our control such as natural disasters or third-party infrastructure disruptions.
• SGCWin is not liable for any financial losses arising from betting decisions you make based on information or analysis from any source. All bets are placed entirely at your own risk.
• In the event of a technical error resulting in an incorrect payout, SGCWin reserves the right to correct the error and recover any overpaid amount, regardless of whether the funds have already been used for further betting.
• SGCWin's liability under any circumstances shall not exceed the total amount you deposited in the 30 days preceding the relevant claim.

SGCWin reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time in response to operational needs, legal compliance requirements, or changes in industry policy.

• Members will be notified of any material changes via their registered email address or a prominent notice on the SGCWin platform at least 14 days before the changes take effect, unless the changes are required immediately for security or legal compliance reasons.
• Continued use of the SGCWin platform after the effective date of any changes to the terms constitutes acceptance of the amended terms.
• If you do not agree with any amendments made, you have the right to close your account and withdraw your balance before the amendment's effective date.

We encourage you to review these Terms & Conditions periodically to stay informed of the latest terms governing your use of the SGCWin platform.

These Terms & Conditions are governed by and interpreted in accordance with the laws and regulations applicable to the jurisdiction in which SGCWin is licensed and operates.

• Any dispute arising from or in connection with the use of the SGCWin platform must first be submitted through SGCWin's official complaints process by contacting support@sgcwin.xyz.
• SGCWin will endeavour to resolve any complaint or dispute within 14 business days from the date the complaint is received in full.
• Players are solely responsible for complying with the local laws and regulations of their state or region of residence regarding online betting activities. SGCWin does not provide legal advice and is not liable for any breach of local laws by players.